Had a good one this morning.
Customer complaint was very incomplete on the WO.
All that I could get from them was some kind of braking problem.
The key turned out to be "she almost got into a wreak" the other day.
She stated that this small car should STOP better.
Took the car out for a test drive
humm I did not notice any kind of problem with the braking.
There was no shaking due to warped rotors..great pedal height and it stopped just fine.
I thought about the situation for a second. Ok maybe 15 minutes.
Then a flash thought came into my mind....checked the anti-lock system.
Yep the system worked.
Several weird noises and a pulsating pedal.
Went back to the shop with the results...............
You got to enjoy working with the general public.